Payment Policy

1. Payment Overview

At Jorelin, LLC, we aim to provide a secure, clear, and convenient payment experience for orders placed through jorelin.com. This Payment Policy explains our accepted payment methods, transaction currency, payment security measures, failed or disputed payments, refund handling, and important payment-related terms. By placing an order on our website, you agree to the payment terms described below.

2. Accepted Payment Methods

We currently accept major payment methods shown at checkout, including Visa, Mastercard, American Express, PayPal, Apple Pay, Discover, and Google Pay. Some payment options may be processed through Stripe or PayPal, depending on the method selected during checkout. Available payment methods may vary based on your location, device, browser, payment provider rules, and checkout availability.

3. Transaction Currency

All product prices, shipping fees, order totals, refunds, and payment transactions on our website are processed in Euro (EUR / €), unless clearly stated otherwise at checkout. If your bank account, card, or PayPal account uses another currency, your bank or payment provider may apply exchange rates, conversion fees, or international transaction fees. These additional charges are controlled by your payment provider and are not collected by Jorelin, LLC.

4. Payment Security

We use secure payment processing technologies to help protect your payment information. Our website uses HTTPS with SSL/TLS encryption to help protect data transmitted between your browser and our website. Payments are processed through trusted third-party payment providers such as Stripe and PayPal. We do not store your full card number, CVV, PayPal password, Apple Pay details, Google Pay credentials, or complete payment account login information on our website server.

5. Failed Payments, Verification, and Payment Disputes

If a payment fails, is declined, or cannot be verified, your order may not be completed or may be placed on hold until payment is successfully confirmed. Payment failure may occur due to incorrect billing details, insufficient funds, card restrictions, bank security review, payment provider risk checks, expired cards, network errors, or authentication failure. If you believe a payment was charged incorrectly, please contact us at support@jorelin.com before opening a Stripe dispute, PayPal claim, or chargeback so we can review the issue and provide order records, payment confirmation, tracking details, refund records, or other relevant information where needed.

6. Refunds to Original Payment Method

Approved refunds will be issued to the original payment method used at checkout. After a refund is approved and processed by us, the funds will normally appear in your original payment account within 7 business days. Actual posting time may vary depending on your bank, card issuer, Stripe, PayPal, Apple Pay, Google Pay, or other payment provider processing rules. Refunds are handled according to our Return & Refund Policy, and any shipping, return, or order-related refund conditions will follow that policy.