Privacy Policy

1. Privacy Policy Overview

At Jorelin, LLC, we respect your privacy and are committed to protecting the personal information you provide when visiting, browsing, registering, placing an order, contacting us, or using services through jorelin.com. This Privacy Policy explains what information we collect, how we use it, how we protect it, how payment information is handled, how long data is retained, and what rights may be available to you.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, shipping address, billing address, email address, phone number, order details, payment-related confirmation information, customer service messages, return requests, refund requests, and any files or photos you send to help us review an order issue.

3. Order and Shipping Information

Because we provide worldwide shipping services, we need certain order and delivery information to process and ship your purchase. This may include the recipient name, delivery address, postal code, country or region, phone number, purchased items, shipping method, tracking number, delivery status, customs-related information, and communication records related to delivery support.

4. Payment Information

We accept payments through Stripe and PayPal. When you complete a payment, your payment is processed by the selected payment provider. We do not store your full card number, CVV, PayPal password, or complete payment account login information on our website. Payment providers may provide us with limited transaction information, such as payment status, transaction ID, payment method type, billing name, billing email, order amount, currency, and fraud or risk review results where applicable.

5. How We Use Your Information

We use your information to process orders, confirm payment, arrange shipment, provide tracking updates, handle customer service requests, review returns and refunds, respond to damaged or missing package claims, prevent fraud, improve website performance, comply with legal obligations, and maintain accurate business records.

6. Legal Basis for Processing Personal Data

Where GDPR or similar privacy laws apply, we process personal data based on one or more lawful grounds, including performance of a contract, legitimate business interests, compliance with legal obligations, consent where required, and protection against fraud, misuse, payment disputes, or unauthorized transactions.

7. Payment Security Measures

For payment security, we rely on trusted third-party payment processors, including Stripe and PayPal. These providers use their own security systems, encryption, fraud monitoring, authentication tools, tokenization, and payment compliance measures to help protect payment transactions. We do not directly collect or store full sensitive payment card details on our website server.

8. Website Security and HTTPS Protection

Our website uses HTTPS protection to help secure data transmitted between your browser and our website. HTTPS works with SSL/TLS encryption technology to reduce the risk of unauthorized interception while information is being sent, including checkout details, contact forms, account activity, and order-related communications.

9. Data Protection Measures

We take reasonable administrative, technical, and organizational measures to protect customer data. These measures may include SSL/TLS encrypted transmission, limited access to order records, password-protected administrative areas, role-based access controls, secure payment processor integration, regular platform updates, plugin maintenance, malware monitoring where available, and limiting the amount of personal data we collect and retain.

10. Access Control and Internal Handling

Personal information is only accessed when necessary for business purposes, such as order fulfillment, customer support, refund review, dispute response, fraud prevention, or legal compliance. Staff, service providers, or authorized partners who handle order information are expected to use it only for the purpose required to complete the related service.

11. Logistics and Delivery Partners

To deliver your order, we may share necessary shipping information with logistics carriers, fulfillment partners, warehouse service providers, customs brokers, or delivery service providers. The shared information is generally limited to what is needed to arrange shipment, provide tracking, complete delivery, resolve package problems, or comply with customs and import procedures.

12. Customs, Taxes, and International Orders

For international orders, certain information may be used or shared for customs clearance, import review, tax assessment, delivery verification, or local regulatory requirements. This may include recipient information, order value, product description, package details, shipping destination, tracking records, and delivery documents where required by the destination country or region.

13. Customer Service, Returns, and Refund Records

When you contact us about an order, return, refund, damaged item, missing package, incorrect item, or delivery issue, we may keep records of your message, order number, photos, videos, tracking details, refund decision, and any solution provided. These records help us review the matter fairly and maintain evidence of our communication and resolution process.

14. Stripe, PayPal, Disputes, and Chargeback Evidence

If a Stripe dispute, PayPal claim, chargeback, refund review, or payment investigation occurs, we may use and submit relevant order information as supporting evidence. This may include order records, payment confirmation, billing and shipping details, tracking numbers, delivery confirmation, customer communication, return instructions, refund records, product information, package photos, and applicable store policies. This information is used to show that the order, shipment, service, refund process, or customer communication was handled according to our published policies.

15. Cookies and Website Technology

Our website may use cookies, analytics tools, session technology, checkout tools, security plugins, or similar technologies to help the website function properly. These tools may support cart operation, checkout security, login sessions, fraud prevention, traffic analysis, website performance, language or currency preferences, and basic user experience improvements.

16. Data Retention Period

We generally retain personal data for 1 year from the date it is collected, unless a longer retention period is required or permitted by law, tax rules, accounting obligations, fraud prevention needs, payment dispute handling, chargeback response, or unresolved customer service matters. After the retention period ends, we will delete, anonymize, or securely limit access to the data where reasonably possible.

17. GDPR Privacy Rights

If GDPR applies to you, you may have the right to request access to your personal data, correction of inaccurate data, deletion of personal data, restriction of processing, objection to certain processing, data portability, or withdrawal of consent where processing is based on consent. These rights may be subject to legal limits, order fulfillment needs, fraud prevention, dispute evidence, tax records, or other lawful business requirements.

18. Your Choices and Requests

You may contact us at support@jorelin.com if you want to review, correct, update, or request deletion of certain personal information. To protect your privacy and account security, we may ask you to verify your identity before completing a privacy request. We may also need to keep limited records where necessary to comply with law, process an active order, resolve a dispute, or prevent fraud.

19. Third-Party Services

Our website may connect with third-party services such as Stripe, PayPal, logistics carriers, hosting providers, analytics providers, security tools, email services, and website plugins. These third parties may process information according to their own privacy policies and service terms. We recommend reviewing the privacy policies of Stripe, PayPal, and any other third-party service you choose to use during checkout or payment.

20. Policy Updates and Contact

We may update this Privacy Policy from time to time to reflect changes in our website, payment methods, shipping services, legal requirements, data protection practices, or business operations. The updated version will be posted on this page. If you have questions about this Privacy Policy, data protection, payment security, or your privacy rights, please contact us at support@jorelin.com.