Return & Refund Policy

1. Return and Refund Overview

At Jorelin, LLC, we want customers shopping through jorelin.com to have a clear and fair return experience. This Return & Refund Policy explains our return period, return conditions, return process, return shipping costs, damaged or incorrect items, refund timing, and payment dispute handling. This policy applies to standard products purchased from our website unless a different rule is clearly stated on the product page or required by applicable law.

2. Return Period

You may request a return within 30 days of receiving your order. Return requests submitted after 30 days will not be accepted, unless otherwise required by applicable law. To help us review your request properly, please contact us before sending any item back. Returns sent without prior approval may be delayed, refused, or returned to the sender.

3. Return Conditions

To be eligible for a return, the item should be in its original or reasonable received condition, with no signs of misuse, intentional damage, unauthorized repair, heavy wear, washing, alteration, or missing main parts. The item should be returned with its original packaging, accessories, manuals, labels, tags, gifts, or included materials where applicable. We reserve the right to refuse or reduce a refund if the returned item is damaged, incomplete, used beyond normal inspection, or does not match the approved return request.

4. Return Process

To request a return, please contact us at support@jorelin.com with your order number, the email address used at checkout, the reason for return, and clear photos or videos if the item is damaged, defective, incorrect, or incomplete. After reviewing your request, we will provide return instructions if the return is approved. Please do not return the package to the sender address shown on the shipping label unless our customer service team specifically confirms that address.

5. Damaged, Defective, Incorrect, or Missing Items

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery. Please include your order number, photos of the package, photos of the item, and a brief description of the issue. We may review the information with our logistics carrier or fulfillment partner and provide an appropriate solution, which may include replacement, return, refund, or another reasonable resolution depending on the situation.

6. Return Shipping Costs

If the return is caused by our error, such as sending the wrong item, a clearly defective item, or an item damaged before delivery, we will provide a reasonable return solution and may cover the approved return shipping cost. If the return is requested for personal reasons, such as change of mind, wrong size chosen, wrong address provided, preference, color difference within normal display variation, or no longer needing the item, the customer is generally responsible for return shipping costs. Original shipping fees may not be refundable unless required by law or caused by our confirmed error.

7. Refund Review and Refund Timing

After we receive and inspect the returned item, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method used at checkout. Refunds are usually processed by us within a reasonable time after inspection, and the funds will normally appear in your original payment account within 7 business days after the refund is issued. Actual posting time may vary depending on your bank, card issuer, Stripe, PayPal, or payment provider processing rules.

8. Stripe, PayPal, and Payment Disputes

We accept payments through Stripe and PayPal. If you have any issue with your order, delivery, product condition, return, or refund, please contact us at support@jorelin.com before opening a payment dispute or chargeback. We will do our best to review and resolve the matter according to this policy. If a dispute, chargeback, or PayPal claim is opened, we may provide order records, tracking information, delivery confirmation, customer communication, product photos, return instructions, refund records, and this policy as supporting evidence to the payment processor. Opening a dispute may delay the normal return or refund process while the payment provider reviews the case.