Terms of Service
1. Terms Overview
Welcome to Jorelin, LLC. These Terms of Service explain the rules and conditions that apply when you visit jorelin.com, browse our website, place an order, make a payment, contact us, request shipping support, or use any service provided through our website. By using our website or completing a purchase, you agree to follow these Terms of Service and all related policies referenced below.
2. Company Information
This website is operated by Jorelin, LLC. Our business contact information includes 123-147 N College Ave, Ste 215, Fort Collins, CO 80524, US, support@jorelin.com, and +1(970)482-9085. Customers may contact us for order questions, shipping issues, payment matters, return requests, refund concerns, privacy requests, or other website-related support.
3. Website Use
You agree to use our website only for lawful purposes. You must not misuse the website, interfere with its normal operation, attempt unauthorized access, submit false information, use the website for fraudulent activity, or violate any applicable laws or regulations.
4. Product Information
We try to provide accurate product names, descriptions, prices, images, availability, and other details. However, minor differences may occur due to display settings, product updates, packaging changes, photography, or technical errors. We reserve the right to correct errors, update product information, or cancel orders affected by obvious mistakes.
5. Orders and Acceptance
Placing an order on our website does not automatically mean the order has been accepted. We may review order details, payment status, shipping address, inventory availability, fraud risk, or other information before confirming shipment. We may cancel or refuse an order if payment cannot be verified, the address cannot be served, the item is unavailable, or the order appears suspicious or unlawful.
6. Customer Information Accuracy
You are responsible for providing complete and accurate information when placing an order. This includes your name, email address, phone number, billing details, shipping address, postal code, country or region, and any other information required for delivery or customer support. Incorrect or incomplete information may cause delay, failed delivery, cancellation, or additional costs.
7. Prices and Currency
All prices, shipping fees, order totals, and refunds on our website are handled in Euro (EUR / €), unless clearly stated otherwise at checkout. If your bank, card provider, PayPal account, or other payment provider uses another currency, exchange rates or conversion fees may apply. These fees are controlled by your payment provider and are not collected by Jorelin, LLC.
8. Payment Terms
We accept payment methods shown at checkout, including Visa, Mastercard, American Express, PayPal, Apple Pay, Discover, and Google Pay. Payments may be processed through Stripe or PayPal depending on the selected method. For detailed payment rules, failed payment handling, payment security, disputes, and refund payment method information, please see our Payment Policy.
9. Payment Security
We use secure checkout methods and trusted third-party payment processors such as Stripe and PayPal. Our website uses HTTPS with SSL/TLS encryption to help protect transmitted information. We do not store full card numbers, CVV codes, PayPal passwords, Apple Pay credentials, Google Pay credentials, or complete payment account login information on our website server.
10. Shipping Services
We provide worldwide shipping services, including Europe and other worldwide regions where carrier service is available. Shipping fees, free shipping conditions, processing time, estimated delivery time, logistics carriers, remote area handling, package damage claims, customs duties, and tracking details are explained in our Shipping Policy.
11. Delivery and Risk
Delivery time is estimated and may be affected by carrier handling, customs inspection, remote area service, severe weather, holidays, local delivery conditions, or events beyond our control. Customers are responsible for providing a correct delivery address and cooperating with carrier delivery requirements, including signature requirements where applicable.
12. Customs, Taxes, and Import Fees
International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other local charges required by the destination country or region. These charges are generally the responsibility of the recipient where required by local law, unless clearly stated otherwise at checkout. More details are provided in our Shipping Policy.
13. Returns and Refunds
Return and refund requests are handled according to our Return & Refund Policy. Customers may request a return within 30 days of receiving the order. Return requests submitted after 30 days will not be accepted unless applicable law requires otherwise. Approved refunds are returned to the original payment method and normally appear within 7 business days after processing.
14. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery. You may be asked to provide your order number, photos of the package, photos of the item, and a short explanation of the issue. The review and resolution process will follow our Return & Refund Policy and related shipping rules.
15. Privacy and Data Protection
We collect and use customer information to process orders, arrange delivery, handle payments, provide support, review returns, prevent fraud, and comply with legal requirements. We use HTTPS, SSL/TLS encryption, limited access controls, and secure payment processor integration to help protect data. For full details about data collection, GDPR rights, payment data handling, and our 1-year data retention practice, please read our Privacy Policy.
16. Account, Website, and Security Restrictions
You must not attempt to damage, overload, copy, reverse engineer, interfere with, or gain unauthorized access to our website, checkout system, payment process, user information, order records, or administrative areas. Any misuse of the website may result in order cancellation, account restriction, refusal of service, or legal action where appropriate.
17. Payment Disputes and Chargebacks
If you have a problem with an order, payment, shipment, return, or refund, please contact us at support@jorelin.com before opening a Stripe dispute, PayPal claim, chargeback, or bank dispute. If a dispute is opened, we may provide order records, payment confirmation, tracking details, delivery confirmation, customer communication, return instructions, refund records, and relevant policy pages as evidence to the payment provider.
18. Limitation of Responsibility
To the maximum extent permitted by applicable law, Jorelin, LLC is not responsible for indirect, incidental, special, or consequential losses resulting from website use, delivery delay, carrier service issues, customs processing, payment provider delay, customer address errors, or events beyond our reasonable control. This does not limit any rights you may have under applicable consumer protection laws.
19. Governing Law
These Terms of Service are governed by and interpreted according to the laws of the country where the business address of Jorelin, LLC is located, unless mandatory consumer protection laws provide otherwise. Customers are also responsible for complying with the laws and regulations applicable in their own location when using our website or receiving products.
20. Court Jurisdiction and Dispute Resolution
If any dispute, claim, or legal matter arises from your use of our website, order, payment, shipping, return, refund, privacy matter, or these Terms of Service, both parties should first try to resolve the issue through customer service communication. If the dispute cannot be resolved, it shall be submitted to the competent courts located in the country and jurisdiction of the business address of Jorelin, LLC. The court decision shall be the final method for resolving the dispute, unless applicable law requires a different mandatory venue or procedure.