Rounded Bowl Wine Glass 20 oz
€69.00
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Product Description
The Cocoon red wine glass by Stölzle Lausitz combines modern design with high functionality and is specially developed for full-bodied red wines such as Pinot Noir, Syrah, or Zinfandel. Inspired by the gentle shape of a cocoon, the bowl offers generous space for the aromas to unfold and promotes optimal aeration of the wine.
Thanks to the wide opening and fine glass structure, the red wine comes into optimal contact with air, intensifying its aromas and enhancing its flavor complexity. Even with the first swirl, the wine’s full complexity unfolds, offering an intense and profound tasting experience.
With its elegant, modern design and delicate handling, the Cocoon red wine glass fits perfectly into any table setting and is ideal for anyone who wants to enjoy red wine in style and with all their senses.
Shipping Policy
1. Shipping Overview
At Jorelin, LLC, we aim to provide clear and reliable shipping services for customers who place orders through jorelin.com. This Shipping Policy explains our shipping coverage, shipping fees, free shipping conditions, order processing time, logistics carriers, estimated delivery time, signature and delivery matters, damaged packages, customs duties, and order tracking. By placing an order on our website, you agree to the shipping terms described below.
2. Shipping Coverage
We currently provide worldwide shipping services, including delivery to Europe and other worldwide regions where carrier service is available. Delivery availability may depend on the destination address, carrier coverage, product availability, local delivery conditions, customs processing, and checkout confirmation. For remote areas, islands, military addresses, or addresses with limited carrier service, additional handling time may be required. If you are unsure whether your address can be served, please contact us at support@jorelin.com before placing your order.
3. Shipping Fees and Free Shipping
Shipping fees are calculated based on the delivery region and will be shown during checkout before payment is completed. For orders shipped to Europe, the standard shipping fee is €7.99 EUR, and orders of €100.00 EUR or more qualify for free shipping. For orders shipped to other worldwide regions, the standard shipping fee is €11.99 EUR, and no free shipping activity currently applies to these regions.
4. Shipping Fee Details
Europe: €7.99 EUR shipping fee; free shipping is available on orders of €100.00 EUR or more.
Other worldwide regions: €11.99 EUR shipping fee; no free shipping activity currently applies.
Remote or hard-to-deliver areas may require additional confirmation before shipment. If extra delivery arrangements are needed, our customer service team may contact you using the email address provided at checkout.
5. Order Processing Time
Most orders are processed within 1–4 business days after payment is successfully received and order information is confirmed. Business days do not include weekends or public holidays. Processing time may be extended during high-volume periods, promotional events, payment review, inventory checks, severe weather, carrier disruptions, or other situations beyond our reasonable control. If there is a meaningful delay with your order, we will contact you by email.
6. Logistics Carriers
We work with reliable logistics carriers and shipping partners to deliver orders based on the destination region, package size, product type, and available carrier service. The final carrier may vary depending on the shipping address and logistics arrangement. Once the package is handed over to the carrier, delivery progress will follow the carrier’s tracking updates and local delivery procedures.
7. Estimated Delivery Time
Estimated delivery time begins after the order has been processed and shipped. Orders delivered to Europe usually arrive within 7–15 business days after shipment. Orders delivered to other worldwide regions usually arrive within 10–20 business days after shipment. These time frames are estimates only and may vary due to carrier handling, destination distance, customs inspection, local delivery conditions, holidays, weather, or other events beyond our control.
8. Signature, Delivery, and Address Accuracy
Some orders may require a signature upon delivery, depending on the carrier, destination, package value, or local delivery rules. Customers are responsible for providing a complete and accurate shipping address at checkout, including the recipient name, street address, apartment or unit number, city, state or region, postal code, country, phone number, and any other information required for delivery. If a package is delayed, returned, lost, or undeliverable due to incorrect or incomplete address information, we may not be responsible for additional shipping costs or delivery failure.
9. Damaged, Missing, or Problem Packages
If your package arrives damaged, incomplete, or with visible delivery issues, please contact us within 48 hours of delivery. To help us review the issue efficiently, please include your order number, photos of the package, photos of the damaged item, and any relevant delivery information. We may work with the carrier to review the situation and provide an appropriate solution based on the package condition, carrier findings, and our applicable policies.
10. Customs Duties, Taxes, and Order Tracking
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges required by the destination country or region. These charges are not included in our product prices or shipping fees unless clearly stated at checkout, and they are generally the responsibility of the recipient where required by local law. After your order has shipped, tracking information may be sent to the email address provided during checkout. Tracking updates may take time to appear after the carrier receives the package. You can also check your shipment status through our Order Tracking page. For shipping questions or delivery assistance, please contact us at support@jorelin.com.
Return & Refund Policy
1. Return and Refund Overview
At Jorelin, LLC, we want customers shopping through jorelin.com to have a clear and fair return experience. This Return & Refund Policy explains our return period, return conditions, return process, return shipping costs, damaged or incorrect items, refund timing, and payment dispute handling. This policy applies to standard products purchased from our website unless a different rule is clearly stated on the product page or required by applicable law.
2. Return Period
You may request a return within 30 days of receiving your order. Return requests submitted after 30 days will not be accepted, unless otherwise required by applicable law. To help us review your request properly, please contact us before sending any item back. Returns sent without prior approval may be delayed, refused, or returned to the sender.
3. Return Conditions
To be eligible for a return, the item should be in its original or reasonable received condition, with no signs of misuse, intentional damage, unauthorized repair, heavy wear, washing, alteration, or missing main parts. The item should be returned with its original packaging, accessories, manuals, labels, tags, gifts, or included materials where applicable. We reserve the right to refuse or reduce a refund if the returned item is damaged, incomplete, used beyond normal inspection, or does not match the approved return request.
4. Return Process
To request a return, please contact us at support@jorelin.com with your order number, the email address used at checkout, the reason for return, and clear photos or videos if the item is damaged, defective, incorrect, or incomplete. After reviewing your request, we will provide return instructions if the return is approved. Please do not return the package to the sender address shown on the shipping label unless our customer service team specifically confirms that address.
5. Damaged, Defective, Incorrect, or Missing Items
If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery. Please include your order number, photos of the package, photos of the item, and a brief description of the issue. We may review the information with our logistics carrier or fulfillment partner and provide an appropriate solution, which may include replacement, return, refund, or another reasonable resolution depending on the situation.
6. Return Shipping Costs
If the return is caused by our error, such as sending the wrong item, a clearly defective item, or an item damaged before delivery, we will provide a reasonable return solution and may cover the approved return shipping cost. If the return is requested for personal reasons, such as change of mind, wrong size chosen, wrong address provided, preference, color difference within normal display variation, or no longer needing the item, the customer is generally responsible for return shipping costs. Original shipping fees may not be refundable unless required by law or caused by our confirmed error.
7. Refund Review and Refund Timing
After we receive and inspect the returned item, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method used at checkout. Refunds are usually processed by us within a reasonable time after inspection, and the funds will normally appear in your original payment account within 7 business days after the refund is issued. Actual posting time may vary depending on your bank, card issuer, Stripe, PayPal, or payment provider processing rules.
8. Stripe, PayPal, and Payment Disputes
We accept payments through Stripe and PayPal. If you have any issue with your order, delivery, product condition, return, or refund, please contact us at support@jorelin.com before opening a payment dispute or chargeback. We will do our best to review and resolve the matter according to this policy. If a dispute, chargeback, or PayPal claim is opened, we may provide order records, tracking information, delivery confirmation, customer communication, product photos, return instructions, refund records, and this policy as supporting evidence to the payment processor. Opening a dispute may delay the normal return or refund process while the payment provider reviews the case.
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